Guide to Re-Opening Your Office

For Primary Care and Community Specialists

This guide is intended to support your local decision-making and circumstances when re-opening your office. Links to external sources will ensure that you always access the most up-to-date information.   

This webpage links to the Ontario Health West-South West Pandemic Planning Table, and has been adapted to support clinicians in the North region in preparing to re-open their practices through the chronic phase of the COVID19 pandemic.

Patient Communication

What patients need to know before they arrive, communication tools, signage, etc.

Screening

How to screen over the phone, online screening tool, current symptom list, etc.

In Office Flow

Physical office set up, reducing time in office, active screening, patient messaging/signage, etc.

Sanitizing

What patients need to know before they arrive, communication tools, signage, etc.

Patient Visit

Things to consider when planning for telephone or video/virtual visits, home visits, and more.

Scheduling

What patients need to know before they arrive, communication tools, signage, etc.

Testing

Testing in office/elsewhere, case definition, reporting, Assessment Centres, and more.

Health and Safety

Infection Prevention & Control (IPAC); PPE for COVID +/- screen, stewardship, ordering, etc.

Business HR

Things to consider when planning for telephone or video/virtual visits, home visits, and more.